At Unovisa, a brand operated by InterFirst Travel Group, we strive to provide transparency and clarity regarding our refund practices. By using our services, you agree to the terms outlined below.
All service charges paid for visa consultation, processing assistance, application review, and logistics are strictly non-refundable once the application process has commenced, regardless of the visa outcome.
Visa fees charged by embassies or consulates are governed by those authorities. Unovisa does not control and cannot refund these payments under any circumstances.
If you decide to cancel or withdraw your visa application after submitting your documents or once the process has begun, no refund will be issued.
In the event of duplicate payments made due to technical or human error, please contact us at support@unovisa.com with proof of payment. Upon verification, the excess amount will be refunded within 7–14 business days.
If our team determines that you are ineligible for the visa you applied for prior to submission, we may offer a partial refund at our sole discretion after deducting applicable administrative and consultation fees.
In case of technical issues or disruptions on our platform that prevent the completion of your application, we will work to resolve the issue. If we are unable to provide the service, a full refund may be issued at our discretion.
Approved refunds will be processed to the original mode of payment within 7–14 business days, depending on your bank or payment provider.
Visa rejections are the decision of the respective embassies or consulates. Unovisa does not guarantee approvals and does not provide refunds in case of denial.
To initiate a refund request, contact us at support@unovisa.com with your order number, payment reference, and reason for the request. All claims must be submitted within 7 days of the original transaction.
For questions about our refund policy, please email support@unovisa.com. We aim to respond within 2 business days.